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Online Help Desk - Enter or follow up on a Support Request If you cannot find your answer using one of the links below, register a support request with RBS and receive an SI- Number. This system gives RBS support engineers the data they need to help you. The first time you log in, you should pick a username and password. Thereafter, use the same username and password to follow up on a support case.

Automatic Online Server Tester This system will run a series of tests on your RBS Server and display the results. It diagnoses almost any problem you could have with your RBS Server.

Knowledge Library Many of the issues you might encounter are fully explained here in this web-based, searchable Knowledge Library. It contains tutorials and help posted by the support department. It has step-by-step instructions with screen shots for many of common tasks you may want to do with your software.

Remote Control It is often useful to allow RBS support engineers to take control of your RBS Server. This Remote Control utility will allow us to see your computer monitor, type on your keyboard, and use your mouse. Click this link ONLY on the advise of an RBS Support Engineer.

Search This Website At the top of each page is a "Search" box. Type a key word or phrase to search the entire website, Knowledge Library and all.

After Hours Pay-Per-Case Support Use this link on nights, weekends and holidays when you have an emergency and need to speak with a technician within two hours. Charges apply.

The Service Provider's Forum is available 24/7 when your Maintenance Subscription is in force. It contains messages among RBS Providers worldwide and RBS staff members. The systems are accessed by hundreds of RBS Providers who will offer you assistance around the clock. You can leave messages for others to answer, then check back later to read your replies. You can search the database for key words describing your issue.

Communications Problems The majority of our technical support calls are for problems with our RBS Client communicating with our RBS Server. Of these calls, well over 95 percent turn out to be problems with routers and firewalls - equipment and software that are supplied by other companies. We cannot offer technical support for other companys' products, so we have included links to the Technical Support resources for the products and software that result most often in tech support calls to us.

You can test your RBS Server automatically, on line. The likely cause of virtually all trouble with connecting to your RBS Server is your router or firewall. Please read this page and browse the links to Routers and Firewalls issues in the Knowledge Library. Use the Automatic Online Server Tester before contacting Tech Support.

• Routers A Router is a piece of equipment that is usually installed between an Internet access point and a network. The computers in the network can then all access the Internet through the router. While routers can exist at either the Client-side or the Server-side, our most common problems with routers are at the RBS Server's Internet connection. Click Here to read more specific information about configuring routers.

  The Knowledge Library has specific instructions for different routers and firewalls, as well as most common problems and resolutions. Browse the Knowledge Library here: Routers | Firewalls

• Firewalls A Firewall is a piece of software or hardware that blocks certain types of Internet communications, while allowing other types of traffic through. Firewalls are designed to stop Internet traffic, and they do it very well. So, if your RBS Client can't reach your RBS Server, and you know your Server is working (test it at the Online Server Tester), look for problems with the Firewall on your Client's Internet connection.

  If you are having trouble installing an RBS Client on a computer that is behind a firewall, it is advisable to request that the person who installed or maintains the firewall make the appropriate changes to allow your RBS Client to operate on the Internet.

  There are far too many firewalls to list links to them here. In many cases, you may not even know the type of firewall your client is using. It is up to your client to make sure the software running on his computers has the Internet connections it needs to do the job they need to do.

How many clients can my Internet Connection support? Pick this link to find out.