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I just wanted to thank you for letting me use your (Hot Site) server to back up my client... We had just signed up a new client on Monday and I could not afford an outage on them. Once again thank you very much. - F.M. Oklahoma City, OK
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Support Options
Click Here to order your Support Package.
Annual Support contains valuable services that can help make your Remote Backup Service successful and competitive. Almost all public Remote Backup Services keep their Annual Support in force. The benefits are well worth the price.
Customers with Maintenance Subscriptions in force on November 5, 2007 will continue to receive the same level of support until their subscriptions expire.
Basic Support Package
Web-Based Support - When you need help, enter a support case in our online Help Desk at our web site. You will receive your answer by email. Live telephone support is available in our Priority Support Package.
24-hour Response Time - You will get a response usually within 24 hours of your request, except for weekends and holidays.
Software upgrades - You will get all upgrades, security responses, and service packs at no charge.
Server Locator Service - for running your RBS Server on a Dynamic IP Address, backup DNS service, and IP Routing Service to your RBS Server. The Server Locator allows you to easily move your RBS Server in the event of a disaster at your Server Site. CLICK HERE for more information on the Server Locator Service.
The Service Provider's Forum - This online discussion forum is invaluable to those operating a commercial Remote Backup Service. Here you can carry on discussions - live or delayed - with other RBS Providers around the world. Share ideas, tips, and techniques. Download marketing materials and software. The Forum's messages are recorded and indexed so you can easily look up topics by key words.
Priority Support Package
Includes everything in Basic Support plus...
Live Telephone Support with a two-hour response time (or better) during business hours. A support engineer will phone you if necessary to resolve your issue. If a telephone call is not necessary, we will resolve your issue by EMail.
RBS Referral Network - When you qualify we'll send you customers who come to us through our high-ranking popular Search Engine listings. Just one referral can more than pay for your Support Package. Click Here for info on the RBS Referral Network.
Emergency Hot Site Service - Our Emergency Hot Site Servers are available for RBS Service Providers whenever a natural disaster effects your data center. If your RBS Server goes offline because of a natural disaster, we can temporarily take backups from your customers at our Hot Site so your business doesn't suffer further. Click Here for info on the Hot Site Service.
Server Monitoring Service - The Server Monitoring Service automatically monitors your RBS Server 24x7. It will notify you by Email at your pager, cell phone, or desktop if your Server has trouble. CLICK HERE for more information on the Server Monitoring Service.
Pay Per Case
Priority Support Case - Priority Support is available on a per-case basis. This includes a 2-hour response time from a live tech support technician during normal business hours.
After Hours Support - After Hours Support is available. This includes a 4-hour response time from a live tech support technician after hours, on weekends, and holidays. A technician will be automatically called immediately after you order.
Hourly Support - For special requirements including custom programming, training, and other tasks.
On-Site Support - We will send a technician to your site for a per-diem rate plus expenses. Call for more information.
All purchases of RBackup Remote Backup software come with a 30 day (or more) trial Priority Support Package and a 1 year Basic Support Package. Your RBS software will continue to operate if your Support Package expires. However, some services will stop, including your Server Locator service, priority technical support, and Server Monitoring.
Click Here to order your Support Package.
Compare Support Plans
| | Priority Support | Basic Support |
| Help Type | Live Phone/Email | Web-Based |
| Response Time | 2 hrs or less | 24 hrs |
| Server Locator | Included | Included |
| Server Monitor | Included | No |
| Referral Network | Included if Qualified | No |
| Emergency Hot Site | Included | No |
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